Founder, Haven Waterworks
Haven Waterworks began with a familiar frustration. After buying an older home, founder Kareem Payne experienced the side of home services no customer wants: the calls that go unanswered, appointment windows that pass without explanation, unclear pricing, and the exhausting work of chasing someone simply to complete what was promised. Those experiences stayed with him because the problem was bigger than inconvenience. They showed what happens when a company treats the job as a transaction instead of a commitment to someone’s home.
For more than 15 years, Kareem has worked across human resources, talent strategy, leadership, coaching, and project management. His career has required him to listen closely, identify the real issue behind a request, coordinate people and resources, set clear expectations, manage risk, and follow through when the outcome matters. With an academic foundation in business, psychology and project management, he has built his professional reputation on integrity, thoughtful decision-making, and helping people move from uncertainty to clarity.
That experience shapes Haven Waterworks. Kareem leads the customer experience, operating standards, project coordination, and accountability of the company. Technical recommendations and installations are supported by the appropriate product information, testing, and qualified professionals. The goal is not to make the process sound complicated; it is to make sure the homeowner understands what is being recommended, why it fits, what it will cost, and what happens after the installation.
Haven Waterworks therefore begins with the customer’s water source and priorities, not a predetermined sales pitch. Every recommendation is explained. Every installation has a defined scope. Every customer knows who is responsible for the next step.
The Haven Standard is built on a principle Kareem learned long before starting the company: do excellent work, tell people the truth, and treat their home and investment with respect. In practice, that means asking the right questions before recommending equipment and refusing to sell a one-size-fits-all solution simply because it is easier.
Installation is completed by qualified professionals working to the agreed requirements, and the customer receives a documented handoff rather than being left to figure out the equipment alone.
Most importantly, accountability continues after the sale. If a question or concern arises, Haven Waterworks owns the communication, coordinates the appropriate response, and keeps the customer informed. The equipment matters. The integrity of the experience matters just as much.
Haven Waterworks serves homeowners across Paulding, Cherokee, and Cobb Counties, including Dallas, Woodstock, Acworth, Kennesaw, Canton, Marietta, Holly Springs, Powder Springs, Hiram, and nearby communities. The service area is intentionally focused so the company can build trusted local relationships, coordinate installations responsibly, and remain accountable to every customer it serves.
Tell us how your home is supplied and what you want to improve. We will help you identify the right starting point.